Order Cancellation Before Shipment.
I understand and agree that I may cancel an order at any time prior to shipment for a full refund. Once an order has shipped, it cannot be cancelled, but eligible items may be returned as described below.
1 Final Sale Items
All sales are final on the following product categories:
- Tobacco Products
- E-Liquids
- Disposable Vape Products
- CBD Products
- Edible Products
- Kratom Products
- Detox Products
- Clearance Items
- Discounted Items
- Snacks and Beverages
These items are not eligible for return, exchange, or refund under any circumstances.
No exceptions.
2 Return Eligibility (All Other Products)
Products not listed above may be eligible for return within fourteen (14) days of the invoice date, subject to prior written authorization from KMT Distribution.
Return requests submitted after fourteen (14) days will be automatically denied.
3 Return Conditions
All approved returns must strictly comply with the following:
- Products must be unused and unopened
- Products must be in original, resalable packaging
- Products must be free from damage, markings, labels, or alterations
KMT Distribution reserves the sole right to determine whether returned goods meet these requirements and may deny or adjust any refund accordingly.
4 Restocking Fee
All approved returns are subject to a restocking fee, which will be deducted from the total refund.
5 Shipping, Risk of Loss & Fees
- Customer is responsible for all return shipping costs unless otherwise agreed in writing
- All returns must be shipped with valid tracking
- Risk of loss remains with the customer until received and inspected by KMT Distribution
- Original shipping charges and payment processing fees are non-refundable
6 Unauthorized Returns
Returns submitted without prior written authorization will be refused or returned at the customer’s expense, and no refund will be issued.
7 Chargebacks and Payment Disputes
By placing an order, the customer expressly acknowledges and agrees to all terms outlined in this policy.
Customer agrees not to initiate any chargeback or payment dispute for:
- Final sale items
- Orders fulfilled and delivered as agreed
- Returns that do not meet stated requirements
- Denied or unauthorized return requests
8 Improper Chargebacks
Any chargeback or payment dispute initiated in violation of these terms will be deemed a material breach of agreement.
KMT Distribution reserves the right to:
- Dispute the chargeback with full supporting documentation
- Assess a $250 administrative chargeback fee per occurrence
- Recover all outstanding amounts, including fees, collection costs, and legal expenses
- Suspend, restrict, or permanently terminate the customer’s account
9 Acceptance of Terms
By purchasing from KMT Distribution, the customer confirms that they have read, understood, and agreed to be bound by all terms contained in this policy.
Submit a Return Request
To request a return, please complete the return form through your KMT account.
